![]() If you are new to Aircall, be sure to consult our network and system requirements guide to make sure that you're in tip-top shape before reaching out. This will be organized between you and a member of our Technical Team at a time most convenient for you. If we are not able to solve the issue for you straight away, we may also ask to organize a screen-sharing session with you so that we can resolve the issue faster. Where are you located in the world? Are you using a home network setup? ![]() ![]() The name of your Aircall account or email login to Aircall.Īre you new to Aircall and having a hard time with configuration? We can help get you set you up with our Onboarding team if necessary. Unique call examples (call UUID number- at least 3)įinally, be sure to tell us who you are! We will need: Is it just you experiencing the issue, or are your colleagues also having the same issue?Īre you able to send any helpful visuals? What is the exact behavior of the issue at hand? Be sure to provide us with as many details as possible (phone application issue, call quality troubles, calls not logging into your CRM, etc.)ĭo you see or hear any error messages in your Phone application? What information should I include when I submit my ticket? In order to help you as quickly and efficiently as possible, we’ll need you to gather as much information as possible from the start. □ Before you send over a ticket, be sure that you have cleared your browser or application cache as this can solve certain basic issues. Here is a quick guide on retrieving the call UUID. The first thing you’ll need to do is to collect the call examples to send to our support team. If you would like to speak with our Support in either Spanish or German, please raise a ticket or reach out by phone.įrom the Phone application, click on your User Icon in the lower right-hand corner to open up Settings. ⚠️ Please note that chats are not currently supported in Spanish or German, and all Spanish/German chats will be redirected to our English chat. ⚠️ Please note: with Aircall's Support Portal, only Aircall Users/Admins will be able to access old tickets and create new ones.Īs a customer, you can access our Live Chat from either the Dashboard (if you are an Admin) or through the Aircall Phone application in the Help & Support section.įor English, the chat is open Monday through Friday, 24/5.įor French, the chat is open from 9 a.m. If you require technical, number porting/purchase, or billing assistance, please submit a ticket at /hc/en-gb. If you have a problem, let us know - we are here to help! ![]() The new round valued the company at more than $1B post-money.Aircall aims to provide a perfect Phone system, but we understand that questions/problems might arise. This brings Aircall's total funding to $225.6M to date. The company raised $120M in Series D round on Jun 23, 2021. See all the best ways overall to get in contact with Aircall ASAP. With those integrations, you can get transcriptions and analyze the sentiment of the conversation. The platform is trusted by over 3000 companies worldwide.Īircall is backed by Balderton Capital, Goldman Sachs Asset Management, eFounders, Draper Esprit, DTCP, Adam Street, and others. Call Aircall customer service faster, Get Support/Help, Pricing Info and more. in Aircall as soon as the phone rings, so account owners or customer service. Admins can instantly add numbers from 100+ countries, scale their teams according to seasonality, and gain deep insights through real time analytics.Īircall has launched integrations with Chorus.ai and Gong for demanding customers operating call center. Aircall empowers teams to ace every call with a phone system specifically. Aircall Now lets you seamlessly transition your conversations from chat to call and back, all within the Messenger. The company is based in Paris, Ile-de-France, France, with offices in New York, Sydney and Madrid.Īircall, by seamlessly integrating with the most popular CRM and Helpdesk tools, help sales and support teams communicate clearly and efficiently. You could use it to operate a call center and handle support requests or to improve the workflow of your sales team, for instance.Īircall was founded in by Olivier Pailhes and Jonathan Anguelov. Aircall is an advanced call center software, complete business phone and contact center 100% natively integrated in any CRM.Īircall is building a software-as-a-service company around phone calls.
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